BetterMynd

In requesting to access counseling and workshop services through the BetterMynd platform, I hereby consent that the University of Idaho may provide personal information about me such as my name and email address to the BetterMynd platform. The disclosure of such information by the University is necessary to facilitate my access to a vetted network of independently licensed mental health counselors.

If I do not consent to the terms listed above, I understand that I may not be able to utilize the BetterMynd platform. However, I will continue to have access to mental health services available at the CMHC location at the Moscow campus.

The CMHC empowers students to determine the best fit of services for their mental health needs by offering them the opportunity to see BetterMynd counselors via Zoom or CMHC mental health providers in person or via Zoom. If a student chooses to access counseling and workshop services through the BetterMynd platform, they can still utilize the following services available at the CMHC:

• Urgent/Same-day Care
• Workshops
• Groups
• Biofeedback
• Consultation
• Case Management
• Psychiatric Services
• Psychological Assessment

Clinicians at the CMHC and BetterMynd provide confidential mental health services. The information listed below highlights unique features for your consideration in deciding which option is best for you:

If a student is not receiving email verifications to their inbox, it is because the verification email has landed in their spam folder. In rare instances, email verifications from BetterMynd to University of Idaho students get held up in the University of Idaho “email quarantine”. It is highly likely that one of these two situations is happening here.

• First, can you check your spam folder to ensure that the verification email is not being routed there by mistake? The verification email you are looking for arrives from no-reply@mail.app.bettermynd.com.
• If the verification email is NOT in spam, this means that the verification email is likely being held in “quarantine.” Students can release emails in “quarantine” by visiting https://quarantine.uidaho.edu to release the specific message (again, the sender is no-reply@mail.app.bettermynd.com). Additional instructions can be found at https://support.uidaho.edu/TDClient/40/Portal/KB/ArticleDet?ID=1346

If you find the verification email in one of these two sections but the verification has expired (verifications expire after 24 hrs), you can visit BetterMynd and click Register in the upper right corner. Enter your U of I email address and then revisit the steps above.

BetterMynd counseling and crisis services are available for students who maintain their active enrollment status at the University of Idaho during the time that they seek mental health services.

You can attend counseling with one clinician at a time to focus on your counseling needs and goals. If you choose to work with a BetterMynd clinician, you can still have access to other services available at the CMHC, including the following:

• Urgent/Same-day Care
• Workshops
• Groups
• Consultation
• Case Management
• Psychiatric Services
• Psychological Assessment

During the time that you receive one-on-one counseling with a BetterMynd clinician, you are not eligible for one-on-one individual counseling at the CMHC.

BetterMynd counselors are independently licensed mental health professionals. They can offer support and intervention for common concerns related to stress, anxiety, depression and relationships.

BetterMynd counselors conduct an initial evaluation in your first Zoom appointment and will collaborate with you on developing the best course of treatment.

• Each student has seven free credits per semester to use toward individual counseling
• Each student has three free credits per semester to use toward workshops

One credit is used for each appointment that is scheduled.

• One credit is used for each appointment that is scheduled.
• Unkept appointments or cancellation within 24 hours are nonrefundable and result in a credit deduction from your available credit pool.
• CMHC reserves the right to terminate your access to BetterMynd services after two unkept appointments. To explore other mental health options, contact the CMHC to speak with the clinical director.
• To ensure that you don’t miss your scheduled counseling or workshop sessions, sign up for TEXT MESSAGE REMINDERS with BetterMynd or reach out to support@bettermynd.com

• Use your own health insurance or self-pay to continue with your BetterMynd counselor
• Contact the CMHCto explore other counseling options, including:
  • Seeing a CMHC counselor at no cost
  • Exploring counseling options in the community
• Request additional sessions by submitting a request completed by your BetterMynd counselor to the CMHC. Extended appointments may be granted on a case-by-case basis.

BetterMynd is not a crisis service. If you are in need for same-day appointments for urgent needs related to mental health concerns can contact the Counseling and Mental Health Services (CMHC) office at 208-885-6716. The CMHC is operated according to the University of Idaho’s operation schedule. During Fall and Spring semesters, the CMHC is open from 8 a.m. to 5 p.m., Monday – Friday. During Summer, the CMHC is open from 7:30 a.m. to 4:30 p.m., Monday – Friday.

After hours, you can access the Protocall at 208-885-6716 (press #3). Additional urgent/crisis support resources are also available on the CMHM webpage.

If you are in imminent danger to yourself and/or others, call 911 or visit the nearest emergency care clinic.

During your registration, you can browse through counselor’s profiles available on your BetterMynd dashboard. In addition, you can select specialties and counselor diversity factors that are important to you. The BetterMynd dashboard will present you with the top three therapists that best match your preferences.

BetterMynd also offers you the flexibility to change your counselor preferences any time you want.

Contact your BetterMynd counselor directly. The CMHC does not have access to your clinical records with BetterMynd counselor.

The CMHC does not make any contact with your BetterMynd counselor without your written consent. If you would like the CMHC to receive or exchange confidential information with your BetterMynd counselor, we request that you complete and sign a Release of Information (ROI).

The CMHC does not have access to your treatment records with BetterMynd counselor as your mental health services with BetterMynd counselor are protected under HIPAA regulations. To request your treatment records, we recommend that you contact you BetterMynd counselor directly.